Today’s global economy dictates that many businesses outsource the way they respond to customer orders so they can increase productivity and decrease their overhead costs. It’s imperative that any company’s order fulfillment service strategy is efficient and free from any logistical roadblocks that could slow down product delivery, causing a customer to lose interest or become dissatisfied. The following are some quick hints to keep in mind when selecting the appropriate vendor if you’re outsourcing your order fulfillment needs.
–Does the company offer pick & pack?
Having a streamlined shipping system, all under one roof, allows you to leave the costs and issues associated with staffing, insurance and managing inventory to someone else. The right provider for pick & pack services means is one with established, solid relationships with its partners, from courier companies to customs brokers. This can help you consolidate costs without compromising quality.
–What’s the track record for servicing returns?
Choosing a company with an established ability to effectively manage and implement your returns procedure with timely and accurate response rates is key for maintaining efficiency and customer satisfaction.
–Is distribution one of the company’s strengths?
One of the reasons to select an outsourced company for order fulfillment is to cut down on shipping and distribution snafus. A solid command of distribution logistics is an important feature to look for in your order fulfillment vendor. While all client needs are different, a business that is poised to handle both the distinct challenges of international freight handling or specialty packaging from smaller retailers will help save money, no matter what the unique distribution requirements are.
–How competent is the company in handling billing, direct marketing, catalog distribution, online ordering and EDI (electronic data interchange)?
If your business demands a firm knowledge base in any or all of these areas, any lack of experience in one area can impact how effective your strategies will be in the other areas. Make sure the provider you select for these services is endorsed by others and well-established.